How to handle FPGA Version Mismatch issue for HSNV series inverter
Purpose:
When hopeCloud reports “FPGA version mismatch” alarm, this document can help to guide you on how to handle it.
1．Fault cause
1.1 Mismatch between FPGA software version and the inverter.
1.2 Lack of output on DC side.
2. Troubleshooting
Methods
Step 1
Log into hopeCloud APP, select the corresponding inverter and
navigate
Parameter Settings>System
control> Reset command> 1-Reset. Then check whether the alarm persists. If the alarm is resolved
after reset, the troubleshooting process is complete.
Step 2
If the issue still, login hopeCloud to check whether the FPGA software version is correct.
For
details, please contact after-sales service. hopeCloud viewing path:
O&M->Device->Energy Storage.
Step 3
If the issue persists, please contact Hopewind after-sales service to
confirm the correct software version and upgrade it.Related Articles
How to handle Emergency Stop issue for HSNV series inverter
Purpose: When hopeCloud reports “Emergency stop” alarm, this document helps to guide you on how to check it. 1．Fault cause 1.1 External emergency stop switch closed. 1.2 Incorrect cable connection of inverter-side emergency stop switch. 2. ...How to handle Parameter Back to Default Value issue for HSNV series inverter
Purpose: When hopeCloud reports “Parameter back to default value” alarm, this document helps to guide you on how to handle it. 1．Fault cause 1.1 Wrong setting on hopeCloud. 1.2 Inverter internal component fault. 2. Troubleshooting Methods Step 1 Log ...How to handle DC-side Startup Power Insufficient issue for HSNV series inverter
Purpose: When hopeCloud reports “DC-side startup power insufficient” alarm, this document can help to guide you on how to handle it. 1．Fault cause 1.1 Insufficient illumination. 1.2 Lack of output on DC side. 2. Troubleshooting Methods Step 1 Log ...How to handle Grid Neutral Line Lost issue for HSNV series inverter
Purpose: When hopeCloud reports “Grid neutral line lost” alarm, this document can help to guide you on how to handle it. 1．Fault cause 1.1 Poor connection of grid neutral line. 1.2 The inverter is not connected to nominal grid. 2. Troubleshooting ...How to handle the issue of inverter not been detected by Datalogger
1. Purpose： After completing the power plant setup and configuring the Datalogger’s (hopePowerBox/hopeComBox) WiFi network, if the hopeCloud shows that the inverter has not been detected, this document will guide you through the process of checking ...